RETURNS AND REFUNDS

Last updated: 31 August 2026

Our 30-Day Returns Policy

For most products, Beauty Hut offers returns for up to 30 days after delivery. This consists of:

• Your legal right to cancel most online purchases within 14 days after delivery.

• An additional voluntary Beauty Hut returns period from day 15 to day 30.

Different conditions apply depending on when and why you return a product. These are explained below.

To request a cancellation, return or refund, email support@beauty-hut.com with your order number and a brief explanation of your request.

Products may be dispatched from different locations, so please wait for our return instructions before sending anything. We will provide the correct return address and explain how the product should be returned.

Sending a product to an address without receiving return instructions may delay its processing, but it does not affect your statutory rights.

Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, email support@beauty-hut.com as soon as possible.

We will try to stop the order before dispatch, but this may not always be possible because orders can enter the fulfilment process shortly after being placed.

If the order has already been dispatched, you can normally exercise your change-of-mind cancellation rights after receiving it, subject to the exceptions explained below.

Changing Your Mind Within 14 Days

You have the legal right to cancel most online purchases from the date the order is placed until 14 days after the day you receive the product. You do not need to provide a reason.

To exercise this right, you must clearly tell us that you wish to cancel by emailing support@beauty-hut.com within the cancellation period.

If one order contains several products delivered on different days, the cancellation period normally ends 14 days after the day you receive the final product.

After notifying us, you must return the product within a further 14 days. We will provide the correct return address and instructions.

You may inspect a product in the same way that you reasonably would in a shop. If it has been handled beyond what is necessary to establish its nature, characteristics and operation, we may make an appropriate deduction from the refund to reflect any reduction in its value.

Voluntary Returns Between 15 and 30 Days

Beauty Hut also offers an additional voluntary return period between 15 and 30 days after delivery.

To qualify for a return during this additional period, the product must be:

• Unused and unopened.

• In its original condition and packaging.

• Complete with all seals, labels, tags, accessories and included items intact.

This voluntary policy does not replace or limit your statutory rights concerning faulty, damaged, misdescribed or incorrectly supplied products.

We may ask for your order number or another reasonable form of proof that the product was purchased from Beauty Hut.

Change-of-Mind Return Costs

You are responsible for the cost of returning a product when you have changed your mind, unless we tell you otherwise.

Please contact us before returning fragrances, aerosols or other products that may be subject to postal or courier restrictions. We will provide appropriate return instructions and tell you about any charge before arranging a return service on your behalf.

We will cover the reasonable return costs when a product is faulty, damaged, not as described or incorrectly supplied.

Products Damaged During Delivery

If your order arrives damaged, email support@beauty-hut.com as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the damage.

• Photographs of the product, packaging and delivery label, where possible.

Photographs help us investigate the damage and resolve the issue more quickly, but they are not a condition of your statutory rights.

You do not lose the right to make a claim because visible damage was not recorded on a delivery receipt.

Please retain the product and its packaging until we have provided further instructions.

Where a product has been damaged during delivery, we will arrange an appropriate remedy and cover the reasonable return costs.

Faulty or Misdescribed Products

Products must be of satisfactory quality, fit for purpose and as described.

If a product is faulty, unsafe, not fit for purpose or not as described, email support@beauty-hut.com with your order number and details of the problem.

You may have the right to reject a faulty product and receive a refund if you exercise your short-term right to reject within 30 days. After this period, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances.

We will cover the reasonable cost of returning a product where a valid fault or misdescription claim applies.

Conditions for change-of-mind returns, such as the product being unused or unopened, do not apply in the same way to faulty or misdescribed products.

Incorrect Products

If you receive a product you did not order, email support@beauty-hut.com as soon as reasonably possible.

Please include your order number and details of the product received. Photographs of the product and delivery label may help us investigate but are not a condition of your rights.

We will provide return instructions and cover the reasonable cost of returning an incorrectly supplied product. We will then arrange the appropriate replacement or refund.

Please do not use or dispose of the incorrect product unless we have told you to do so.

Products Excluded From Change-of-Mind Returns

The legal right to cancel does not apply to a sealed product that:

• Is genuinely unsuitable for return for health-protection or hygiene reasons; and

• Was unsealed after delivery.

Depending on the nature of the product, this may apply to certain sealed cosmetics, skincare, personal-care or grooming products once a protective hygiene seal has been broken.

This exception does not automatically make all fragrance, cosmetic or beauty products non-returnable. An unopened product is not excluded merely because it is a fragrance or beauty product.

The hygiene exception does not affect your rights where a product is faulty, damaged, unsafe, incorrectly supplied or not as described.

Other products that may be excluded from change-of-mind cancellation rights include:

• Personalised or custom-made products.

• Products that deteriorate or expire rapidly.

• Products that have become inseparably mixed with other items after delivery.

Fragrances, aerosols and some other beauty products may be classed as restricted goods for transport. This does not automatically make them non-returnable, but they must not be posted independently without suitable instructions.

Contact support@beauty-hut.com so that we can explain the correct return method.

Exchanges

We do not currently process direct exchanges.

If you would like a different product, please request a return for the original product and place a new order separately.

This does not affect your right to an appropriate remedy if a product is faulty, damaged, misdescribed or incorrectly supplied.

Refunds for 14-Day Cancellations

For a valid cancellation made within the legal cancellation period, we will refund:

• The price paid for the returned product.

• The cost of our least expensive standard delivery option, if you paid for delivery.

If you selected a more expensive or express delivery service, the additional delivery cost above the price of our standard service will not normally be refunded.

We will issue the refund to your original payment method unless you expressly agree otherwise.

We may withhold the refund until we have received the returned product or you provide evidence that it has been sent back, whichever happens first.

The refund will then be processed without undue delay and no later than 14 days after that date.

Refunds for Voluntary Returns

For an eligible return made between 15 and 30 days after delivery, we will refund the price paid for the returned product after it has been received and checked.

The original delivery charge is not normally refundable for returns made under our voluntary policy unless the product was faulty, damaged, misdescribed or incorrectly supplied.

We will process an approved refund without undue delay and normally within 14 days of receiving the returned product.

Refunds for Faulty, Damaged or Incorrect Products

Where you are legally entitled to reject a faulty, damaged, misdescribed or incorrectly supplied product, we will process the refund without undue delay and no later than 14 days after we agree that you are entitled to it.

The refund will include the appropriate delivery costs and any reasonable return costs for which you are legally entitled to reimbursement.

Receiving Your Refund

We will email you when your refund has been processed.

After we issue it, your bank or payment provider may require additional time to display the money in your account. This processing time is controlled by the payment provider.

If your refund has not appeared within 14 business days after we confirm that it was issued, email support@beauty-hut.com.

Your Statutory Rights

This policy is in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this policy excludes or limits your statutory rights.

Contact Us

Grant Sharman trading as Beauty Hut
4 Smith Street
Kinross
KY13 8DD
United Kingdom

Telephone: +44 7712 733690
Email: support@beauty-hut.com

This policy provides general operational information and is not legal advice. The final wording should be checked against current UK consumer and cosmetics requirements.