Conditions d’utilisation

TERMS OF SERVICE

Last updated: 31 August 2026

1. About Beauty Hut

This website, www.beauty-hut.com, is operated by:

Grant Sharman trading as Beauty Hut
4 Smith Street
Kinross
KY13 8DD
United Kingdom

Telephone: +44 7712 733690
Email: support@beauty-hut.com

In these Terms, “Beauty Hut,” “we,” “us” and “our” refer to Grant Sharman trading as Beauty Hut. “You” and “your” refer to the person using our website or placing an order with us.

Our online store is hosted by Shopify, which provides the ecommerce platform used to offer and sell our products.

2. These Terms

These Terms explain the rules that apply when you:

Visit or use our website.
Create a customer account.
Place an order with Beauty Hut.
Use any related service made available through our website.

Please read these Terms before placing an order.

Our Privacy Policy, Shipping Policy and Returns and Refunds Policy also apply. Together, these documents form the agreement between you and Beauty Hut.

Nothing in these Terms limits or excludes your statutory rights as a consumer.

3. Who May Place an Order

You must be at least 18 years old and legally capable of entering into a contract to place an order through our website.

By placing an order, you confirm that:

The information you provide is complete and accurate.
You are authorised to use the payment method selected.
You are purchasing for lawful purposes.
You are legally capable of entering into the contract.

Our website is intended for customers purchasing products for personal use. If you wish to place an unusually large or business order, please contact us first.

4. Products

We take reasonable care to ensure that product descriptions, photographs, sizes, ingredients and other information displayed on the website are accurate.

However:

Product packaging may change from time to time.
Colours may appear differently depending on your screen or device.
Manufacturers may update packaging, ingredients or product specifications.
Product photographs may show a different size from the size stated in the product title or description.

The product title, selected variant, size and written description should be checked before ordering.

For cosmetics, skincare, fragrances and personal-care products, you should always read the product packaging, ingredients, warnings and instructions before use. If you have an allergy, sensitivity or medical concern, check the current ingredient list and seek appropriate professional advice before using the product.

Products supplied by Beauty Hut must be of satisfactory quality, fit for purpose and as described, as required by the Consumer Rights Act 2015.

5. Availability

All orders are subject to product availability.

Our stock information is supplied through inventory systems and product suppliers. Occasionally, a product may become unavailable after an order is placed.

If we cannot supply a product, we will contact you and refund any amount paid for that product. We will not substitute another product without your agreement.

We may limit the quantity of a product that can be purchased where reasonably necessary, including where:

Stock is limited.
An order appears to contain an obvious quantity error.
We reasonably suspect fraud, misuse or unauthorised resale.
A purchase limit was clearly displayed on the product page.

6. Prices

Product prices are shown in pounds sterling and include VAT where applicable.

Delivery charges, if any, are shown separately before you complete checkout. Current delivery charges, dispatch estimates and delivery windows are explained in our Shipping Policy.

Prices and promotions may change before an order is placed. A change will not affect an order after a contract has been formed, except where both you and Beauty Hut expressly agree otherwise.

We take reasonable care to ensure prices are accurate. If an obvious pricing error is discovered before the order is dispatched, we may contact you to:

Confirm whether you wish to purchase the product at the correct price; or
Cancel the affected product and issue a full refund.

We will not charge a higher price without your agreement.

Any crossed-out, recommended retail or comparison price will be displayed only where we have a reasonable basis for using it.

7. Placing an Order

You can review and correct your order before submitting it at checkout.

When you place an order, you are making an offer to buy the selected products from Beauty Hut.

After receiving the order, we will normally send an acknowledgement email. This confirms that we have received your order, but it does not necessarily mean that we have accepted it.

A contract for the purchase of a product is formed when we send confirmation that the product has been accepted for fulfilment or dispatched.

If products from one order are accepted or dispatched separately, a separate contract may be formed for each product when its acceptance or dispatch is confirmed.

Please check your order confirmation and contact support@beauty-hut.com promptly if any information is incorrect.

8. When We May Decline or Cancel an Order

Before a contract is formed, we may decline an order for a legitimate reason, including where:

A product is unavailable.
Payment cannot be authorised.
The delivery address is incomplete, invalid or outside our delivery area.
There is an obvious pricing or product-information error.
We reasonably suspect fraud or unauthorised use of a payment method.
The order breaches a clearly stated purchase limit.
The order appears to be for unauthorised resale or another unlawful purpose.

If we decline an order after payment has been taken, we will refund the affected amount.

After a contract has been formed, we will only cancel it where we have a lawful and reasonable basis, such as where fulfilment becomes impossible, the product cannot legally be supplied, or you have materially breached these Terms. Where you are not at fault, we will refund the affected amount.

Nothing in this section permits us to cancel an order arbitrarily or remove rights you have under consumer law.

9. Payment

Payment must be made using one of the methods offered at checkout.

Payments are processed securely by Shopify and the relevant payment provider. Beauty Hut does not normally receive or store your complete payment-card number or security code.

You remain responsible for any charges imposed independently by your bank or payment provider, such as an unauthorised overdraft or foreign-payment charge.

We may carry out or receive fraud-prevention checks before accepting or dispatching an order.

10. Delivery

Beauty Hut currently delivers to eligible addresses within the United Kingdom.

The available delivery methods, dispatch estimates, delivery windows, charges, carriers and tracking process are explained in our Shipping Policy and displayed at checkout where applicable.

Delivery dates and windows are estimates unless we have expressly agreed that delivery by a particular date is essential.

You are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We will try to correct it, but this may not be possible once an order has entered fulfilment or been dispatched.

We remain responsible for the products until they are delivered into your physical possession or the possession of a person you identified to receive them. Different rules may apply if you independently instruct a carrier not offered by us.

If delivery is delayed, refused, unsuccessful or shown as delivered but cannot be located, contact support@beauty-hut.com so that we can investigate.

Your rights where an order is late, lost or not delivered are not affected by anything in these Terms.

11. Dispatch From Different Locations

Beauty Hut uses product suppliers and fulfilment partners to dispatch some orders directly to customers.

Products in the same order may therefore:

Arrive in separate parcels.
Be dispatched from different UK locations.
Be delivered by different carriers.
Have separate tracking references.
Arrive on different days.

Your purchase contract remains with Grant Sharman trading as Beauty Hut. The supplier or fulfilment partner dispatches the product on our behalf.

You do not need to pursue the supplier if something goes wrong. Please contact Beauty Hut using the details in these Terms.

12. Cancelling an Order

If you wish to cancel an order before dispatch, contact support@beauty-hut.com as soon as possible.

We will try to stop the order, but we cannot guarantee that cancellation will be possible once it has entered fulfilment.

For most products purchased online, you also have a legal right to cancel from the date the order is placed until 14 days after the day the product is delivered. Beauty Hut provides an additional voluntary returns period for eligible products between day 15 and day 30.

The time limits, return conditions, exceptions, return costs and refund process are explained fully in our Returns and Refunds Policy.

Nothing in these Terms reduces your legal cancellation rights.

13. Returns, Faults, Damage and Incorrect Products

Different rules apply depending on whether:

You have changed your mind.
A product arrives damaged.
A product is faulty or unsafe.
A product is not as described.
You receive the wrong product.
An order does not arrive.

Please follow our Returns and Refunds Policy and contact support@beauty-hut.com before sending a product back. Because products may be dispatched from different locations, we must provide the correct return address and instructions.

The conditions for a change-of-mind return do not remove or reduce your rights where a product is faulty, damaged, unsafe, misdescribed or incorrectly supplied.

You do not lose the right to make a claim merely because visible delivery damage was not written on a delivery receipt.

14. Hygiene-Sealed and Transport-Restricted Products

The right to cancel does not apply to a sealed product that is genuinely unsuitable for return for health-protection or hygiene reasons if its protective seal has been broken after delivery.

This exception may apply to certain sealed cosmetics, skincare, personal-care or grooming products. It does not automatically make all fragrance or beauty products non-returnable.

The hygiene exception does not affect your rights where a product is faulty, damaged, unsafe, incorrectly supplied or not as described.

Fragrances, aerosols and certain other products may be subject to courier restrictions. Contact us for return instructions rather than posting these products independently.

Full details are provided in our Returns and Refunds Policy.

15. Refunds

Refund timing depends on why a refund is being issued.

For a valid legal cancellation, we will process the refund without undue delay and no later than 14 days after we receive the returned product or evidence that it has been sent back, whichever happens first.

Where a refund is due because a faulty product has been rejected, we will process it without undue delay and no later than 14 days after agreeing that you are entitled to the refund.

Other refunds will be handled as explained in our Returns and Refunds Policy.

Refunds will normally be issued to the original payment method unless you expressly agree otherwise. Your bank or payment provider may require additional time to display the refund after we have issued it.

16. Product Ownership and Risk

Responsibility for loss of or damage to a product normally passes to you when it is delivered into your physical possession or the possession of someone you nominated to receive it.

Ownership of a product passes to you when we have received full payment and the product has been delivered.

Nothing in this section affects your rights where a product is lost, damaged, faulty, misdescribed or incorrectly delivered.

17. Customer Accounts

You may be able to create a customer account to view orders or save information.

You must:

Provide accurate information.
Keep your login details secure.
Tell us promptly if you suspect unauthorised access.
Avoid allowing another person to use your account without permission.

We may suspend or close an account where reasonably necessary to protect customers, prevent fraud, comply with the law or respond to a serious breach of these Terms.

Closing an account does not remove rights or obligations connected with an existing order.

18. Acceptable Use of the Website

You must not use our website:

For an unlawful or fraudulent purpose.
To introduce viruses, malicious code or harmful material.
To interfere with the website’s operation or security.
To gain unauthorised access to the website, customer accounts or connected systems.
To collect another person’s information unlawfully.
To impersonate another person or provide deliberately false information.
To scrape, copy or extract website content for commercial use without permission.
To infringe our intellectual-property rights or those of another person.
To send spam, abusive material or unlawful content.

We may restrict access where reasonably necessary to protect the website, customers or our legal rights.

19. Intellectual Property

Unless stated otherwise, the website and its content—including its layout, text, graphics, branding and original images—belong to Beauty Hut or are used with permission from the relevant owner.

You may view and use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, republish, sell or commercially exploit website content without prior written permission, except where the law allows it.

Product names, trademarks, logos and manufacturer images may belong to their respective owners. Their appearance on the website does not mean that the relevant brand owns or operates Beauty Hut.

20. Reviews, Feedback and Submitted Content

If you submit a review, image or other content for publication, you confirm that:

It is accurate and based on your genuine experience.
You own it or have permission to submit it.
It does not infringe another person’s rights.
It is not unlawful, threatening, abusive, discriminatory, defamatory or misleading.
It does not contain malicious code, advertising or spam.

You give us a non-exclusive, royalty-free permission to use, reproduce and display that content for operating and promoting Beauty Hut.

We may moderate or remove submitted content where we reasonably believe it breaches these Terms or the law. We will not edit reviews in a way that creates a misleading impression of customer opinion.

21. Third-Party Links and Services

Our website may contain links to websites operated by other organisations.

We are not responsible for the availability, content or privacy practices of independent third-party websites. A link does not necessarily mean that we endorse the third party.

If you choose to visit or buy from another website, its own terms and privacy policy will apply.

This section does not apply to suppliers, couriers or other providers acting on our behalf to fulfil your Beauty Hut order. Beauty Hut remains responsible for performing its obligations to you.

22. Website Availability

We aim to keep the website accurate, secure and available, but we cannot guarantee that access will always be uninterrupted or error-free.

We may temporarily restrict access for maintenance, security, updates or circumstances outside our reasonable control.

This does not affect any contract already formed, your rights concerning an existing order or our responsibility where we have failed to meet our legal obligations.

23. Our Responsibility to You

Nothing in these Terms excludes or limits responsibility where doing so would be unlawful, including responsibility for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Faulty or misdescribed products.
Products we do not have the legal right to sell.
Breach of your statutory consumer rights.
Any other responsibility that cannot legally be excluded or limited.

Beauty Hut is responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.

Loss or damage is foreseeable if it was an obvious consequence of our breach or both you and Beauty Hut knew it might happen when the contract was formed.

We are not responsible for loss or damage that:

Was not foreseeable.
Was caused by information or instructions you supplied that were incomplete or incorrect.
Was caused by your misuse of a product contrary to its instructions or warnings.
We could not reasonably have prevented.

We supply products for private and domestic use. If you use a product for a commercial or business purpose, we are not responsible for business losses such as loss of profit, revenue, contracts, opportunity or goodwill, except where the law requires otherwise.

24. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by an event outside our reasonable control, provided that we take reasonable steps to reduce the effect of the event and resume performance as soon as reasonably possible.

If such an event causes a significant delay, we will contact you where reasonably possible. You may have the right to cancel the affected order and receive a refund for products not supplied.

This section does not remove any delivery or cancellation rights provided by law.

25. Personal Information

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

What information we collect.
Why and how we use it.
Who we share it with.
How long we retain it.
Your data-protection rights.
How to contact us or complain to the Information Commissioner’s Office.

26. Changes to These Terms

We may update these Terms to reflect changes in our business, website, services or legal obligations.

The latest version will be published on this page with an updated date.

Changes will apply to future website use and orders. We will not use a later change to remove or reduce rights that already apply to an order unless the change is required by law or you expressly agree to it.

27. If Part of These Terms Is Unenforceable

If a court or other competent authority decides that part of these Terms is unlawful or unenforceable, that part will be treated as removed or adjusted only to the extent necessary.

The remaining Terms will continue to apply.

28. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have given up that right.

29. Transfer of Rights

We may transfer our rights or obligations under these Terms to another organisation where this does not reduce your legal protections.

We will tell you if a transfer materially affects your rights.

You may only transfer your rights or obligations under these Terms with our written agreement, except where the law permits otherwise.

30. Third-Party Rights

These Terms are between you and Beauty Hut. No other person has a right to enforce them, except where the law expressly provides otherwise.

31. Governing Law and Courts

These Terms and contracts made through our website are governed by the laws of Scotland.

If you live elsewhere in the United Kingdom, you retain any mandatory consumer protections that apply where you live.

You may bring legal proceedings in the courts of the part of the United Kingdom where you live. Beauty Hut may also bring proceedings in the courts of the part of the United Kingdom where you live.

32. Contact Us

Questions about these Terms, an order or our website should be sent to: