Privacy policy

PRIVACY POLICY

Last updated: 31 August 2026

This Privacy Policy explains how Grant Sharman trading as Beauty Hut collects, uses, stores and shares personal information when you visit www.beauty-hut.com, place an order, create an account, contact us or otherwise use our services.

Grant Sharman trading as Beauty Hut is responsible for deciding how and why your personal information is used. In data-protection law, this means that Grant Sharman trading as Beauty Hut is the data controller.

Contact Details

Grant Sharman trading as Beauty Hut
4 Smith Street
Kinross
KY13 8DD
United Kingdom

Telephone: +44 7712 733690
Email: support@beauty-hut.com

Please use these contact details if you have a question about this policy, wish to exercise a data-protection right or want to make a complaint about how your information has been handled.

Information We Collect

The information we collect depends on how you interact with Beauty Hut.

Information You Provide When Ordering

When you place or attempt to place an order, we may collect:

  • Your name.

  • Billing and delivery addresses.

  • Email address.

  • Telephone number.

  • The products ordered.

  • Order value and payment status.

  • Delivery instructions.

  • Information connected with cancellations, returns, refunds or complaints.

We use this information to process your order, take payment, arrange delivery, provide order updates, handle returns and refunds, prevent fraud and comply with our legal obligations.

Payment Information

Payments are processed by Shopify and the payment provider selected at checkout.

Beauty Hut does not normally receive or store your complete payment-card number or security code. Payment providers may collect and process payment details in accordance with their own privacy policies.

We may receive limited payment information, such as:

  • Payment method.

  • Payment status.

  • The final digits of a payment card.

  • Transaction reference.

  • Fraud-screening results.

Account Information

If you create a customer account, we may collect:

  • Your name and contact details.

  • Login and account information.

  • Saved addresses.

  • Order history.

  • Communication and marketing preferences.

You are responsible for keeping your account credentials confidential.

Customer-Service Information

When you contact us, we may collect:

  • Your name and contact details.

  • Order number.

  • The content of emails or other communications.

  • Photographs of products, packaging or delivery labels.

  • Information about a return, fault, damaged product, missing delivery or complaint.

We use this information to investigate and respond to your enquiry and to keep an appropriate record of how it was resolved.

Please do not send information that is not relevant to your enquiry.

Website and Device Information

When you visit our website, Shopify and approved service providers may automatically collect information such as:

  • IP address.

  • Device and browser type.

  • Operating system.

  • Approximate location derived from your IP address.

  • Pages and products viewed.

  • Searches performed.

  • Referring website or advertisement.

  • Shopping-basket and checkout activity.

  • Dates, times and duration of visits.

  • Cookie identifiers and consent preferences.

We use this information to operate the website, keep it secure, remember your preferences, understand how customers use the site and, where you have consented, measure advertising or provide personalised marketing.

Information From Other Sources

We may receive information from organisations that help us operate the store, including:

  • Shopify.

  • Payment providers.

  • Delivery companies.

  • Product suppliers and fulfilment partners.

  • Fraud-prevention providers.

  • Analytics and advertising providers, where enabled and permitted.

  • Customer-service and email providers.

We only use information received from these sources for appropriate and lawful purposes.

How We Use Your Information and Our Lawful Bases

UK data-protection law requires us to have a lawful reason for using personal information.

Performing Our Contract With You

We use personal information when necessary to:

  • Process and fulfil an order.

  • Take or confirm payment.

  • Arrange dispatch and delivery.

  • Send order and delivery updates.

  • Process cancellations, returns and refunds.

  • Respond to questions about an order.

  • Provide customer-account features.

If you do not provide the information needed for these purposes, we may be unable to process or fulfil your order.

Complying With Legal Obligations

We may use and retain information to:

  • Maintain tax, accounting and transaction records.

  • Comply with consumer-protection requirements.

  • Respond to valid legal or regulatory requests.

  • Meet product-safety and recall obligations.

  • Prevent, detect or report unlawful activity.

  • Establish or respond to legal claims.

Our Legitimate Interests

Where it is necessary and your rights do not override our interests, we may use information to:

  • Protect the website, customers and business against fraud or misuse.

  • Manage and improve our products, website and customer service.

  • Keep appropriate records of enquiries, disputes and refunds.

  • Understand general sales and website performance.

  • Recover money owed to us.

  • Establish, exercise or defend legal claims.

Where required, we assess whether our interests are proportionate and whether your privacy rights should take priority.

Consent

We rely on consent where required for:

  • Non-essential cookies.

  • Advertising cookies and tracking technologies.

  • Certain analytics technologies.

  • Email or electronic marketing where another lawful route does not apply.

  • Other optional uses clearly explained when consent is requested.

You may withdraw your consent at any time. Withdrawing consent does not make any processing carried out before withdrawal unlawful.

Order Fulfilment and Dropshipping

Beauty Hut uses product suppliers and fulfilment partners to dispatch some orders directly to customers.

To fulfil your order, we may give the relevant supplier or fulfilment partner the information reasonably required to dispatch it, including:

  • Your name.

  • Delivery address.

  • Telephone number or email address where needed for delivery.

  • Products ordered.

  • Delivery instructions.

  • Order or shipment reference.

These organisations must only use the information for appropriate purposes connected with fulfilling the order and meeting their legal obligations.

Products may be dispatched from different UK locations. We do not provide suppliers with payment-card details.

Who We Share Information With

We may share personal information with trusted organisations where necessary to operate Beauty Hut, fulfil orders or comply with the law.

These may include:

  • Shopify, which hosts and operates our online store.

  • Payment providers, which securely process transactions.

  • Product suppliers and fulfilment partners, which prepare and dispatch orders.

  • Postal services, couriers and delivery partners, which deliver orders and provide tracking.

  • Email and customer-service providers, which help us communicate with customers.

  • Website, hosting and technical-support providers, which maintain and secure our systems.

  • Analytics providers, where the relevant technology is enabled and permitted.

  • Advertising platforms, where you have provided any consent required for advertising cookies or tracking.

  • Accountants, insurers, professional advisers and fraud-prevention providers.

  • Government bodies, regulators, courts or law-enforcement agencies, where disclosure is required or permitted by law.

We do not sell personal information to third parties.

We may also disclose information if Beauty Hut or its assets are sold, reorganised or transferred, provided that the information continues to be handled lawfully.

Shopify

Our online store is hosted by Shopify. Shopify processes information needed to provide the store, checkout, payment, security and related services.

Shopify and its affiliated companies may process information in countries outside the United Kingdom.

You can learn more from Shopify’s Privacy Policy.

Analytics and Advertising

We may use Shopify analytics and other approved analytics services to understand how visitors use our website and how the store performs.

We may also use advertising services to measure campaigns or show relevant advertisements. These services may receive information about website visits, products viewed, purchases or interactions with advertisements through cookies, pixels or similar technologies.

Where UK law requires consent, non-essential analytics and advertising technologies will only be used after you have provided that consent through our cookie controls.

The advertising and analytics services currently active on the website should be listed in our cookie settings or cookie notice. You can change or withdraw your cookie choices using the privacy or cookie controls available on the website.

Marketing Communications

We may send marketing emails where:

  • You have actively agreed to receive them; or

  • UK electronic-marketing rules allow us to contact an existing customer about similar products and we gave that customer a clear opportunity to opt out.

You can stop receiving marketing emails at any time by:

Unsubscribing from marketing does not stop essential service communications, such as order confirmations, delivery updates, safety notices or replies to customer-service enquiries.

We may retain a limited suppression record after you unsubscribe so that we can respect your request and avoid contacting you again for marketing.

Cookies and Similar Technologies

Cookies are small data files stored on your device. We may also use similar technologies such as pixels, tags and local storage.

These technologies may be used to:

  • Keep the website and checkout working.

  • Remember basket contents and customer preferences.

  • Protect accounts and payments against fraud.

  • Remember cookie choices.

  • Measure website performance.

  • Understand how visitors use the website.

  • Measure advertising.

  • Provide personalised advertising where consent has been given.

Cookies that are strictly necessary for the website or a service requested by you may operate without consent.

Non-essential analytics, advertising and personalisation cookies will only be used where the required consent has been obtained.

You can accept, reject or manage non-essential cookies using the cookie controls on the website. You can also control cookies using your browser settings, although blocking necessary cookies may prevent parts of the store or checkout from working correctly.

Because Shopify and other providers may update the cookies used by their services, the website’s live cookie settings or cookie notice should be used for the current list of cookies, purposes and durations.

More information about Shopify’s cookies is available in Shopify’s Cookie Policy.

Fraud Prevention and Automated Checks

Shopify, payment providers and fraud-prevention services may automatically assess transactions using information such as payment details, IP address, delivery address, device information and purchasing activity.

These checks help detect potentially fraudulent or unauthorised transactions. They may result in an order being held for review, declined or cancelled.

Where a decision has a legal or similarly significant effect and is based solely on automated processing, you may ask us to review the decision or provide more information by contacting support@beauty-hut.com.

International Transfers

Shopify and some other service providers may process or store personal information outside the United Kingdom.

When personal information is transferred outside the UK, we require an appropriate legal mechanism to protect it. Depending on the destination and provider, this may include:

  • UK adequacy regulations.

  • The UK International Data Transfer Agreement.

  • The UK Addendum to approved standard contractual clauses.

  • Another transfer safeguard permitted by UK data-protection law.

You may contact us if you would like more information about the safeguards relevant to your personal information.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, fraud-prevention and dispute-resolution requirements.

Retention periods may include:

  • Order, payment, tax and accounting records: normally up to six years after the relevant financial or accounting period, or longer where legally required.

  • Customer-service, return and complaint records: for as long as reasonably necessary to resolve the issue and respond to possible legal claims.

  • Customer-account information: while the account remains active and for a reasonable period afterwards.

  • Marketing information: until you unsubscribe, withdraw consent or we determine that the information is no longer needed.

  • Cookie and analytics information: according to the duration stated in the applicable cookie settings or provider documentation.

  • Fraud-prevention records: for as long as reasonably necessary to protect customers and the business or meet legal requirements.

A request to erase information does not require us to delete records that we must retain by law or legitimately need for legal claims, fraud prevention or other lawful purposes.

When information is no longer required, we will delete it, anonymise it or securely restrict its use.

Keeping Information Secure

We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet service or method of electronic storage can be guaranteed to be completely secure.

You should use a strong, unique password for your customer account and avoid sharing it with anyone.

Your Data-Protection Rights

Depending on the circumstances, UK data-protection law gives you the right to:

  • Ask for confirmation that we process your personal information.

  • Request a copy of the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete information in certain circumstances.

  • Ask us to restrict how information is used.

  • Object to processing based on legitimate interests.

  • Object to direct marketing at any time.

  • Receive certain information in a portable, machine-readable format.

  • Withdraw consent where processing relies on consent.

  • Ask for a review of certain solely automated decisions.

  • Complain to the Information Commissioner’s Office.

Some rights are subject to legal conditions and exceptions. For example, we may need to retain order information to comply with tax or accounting obligations even if you request deletion.

To exercise a right, email support@beauty-hut.com. Please explain what you are requesting and provide enough information for us to identify the relevant records.

We may ask for reasonable proof of identity before releasing or changing personal information.

We will normally respond within one month, although the law permits additional time in certain circumstances.

You will not normally be charged for exercising your rights. We may charge a reasonable fee or refuse a request if it is manifestly unfounded or excessive, as permitted by law.

Children’s Information

Our website is not intended to collect personal information directly from children under 13.

If you believe that a child has provided personal information to us without the appropriate involvement of a parent or guardian, contact support@beauty-hut.com so that we can investigate and take appropriate action.

External Links

Our website may contain links to websites operated by other organisations.

Beauty Hut is not responsible for the privacy practices of those websites. You should read the relevant privacy policy before providing information to another website.

Complaints

If you are concerned about how we have used your personal information, please contact us first so that we can investigate:

Grant Sharman trading as Beauty Hut
4 Smith Street
Kinross
KY13 8DD
United Kingdom

Telephone: +44 7712 733690
Email: support@beauty-hut.com

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

Changes to This Policy

We may update this Privacy Policy when our services, providers or legal obligations change.

The latest version will be published on this page with its updated date. Where a change materially affects how we use personal information, we will take reasonable steps to bring it to the attention of affected customers.

This policy provides general operational information and is not legal advice. The final wording should be checked against current UK data-protection, consumer and cosmetics requirements.