SHIPPING AND DELIVERY POLICY

Last updated: 31 August 2026

This policy explains where Beauty Hut delivers, delivery charges, dispatch times, estimated delivery windows, tracking and what to do if an order is delayed, damaged or missing.

UK Delivery Charges

Beauty Hut currently delivers to UK postal addresses, excluding British Forces Post Office addresses.

Our standard delivery charges are:

• Orders below £30: £3.95

• Orders of £30 or more: Free standard delivery

The £30 free-delivery threshold is based on the qualifying order value after discounts have been applied.

The applicable delivery charge will be displayed at checkout before you place your order.

We do not currently deliver to BFPO addresses or addresses outside the United Kingdom.

Dispatch Times

We aim to dispatch orders within two working days after the order is placed.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will begin processing on the next working day.

If additional information is needed to process or deliver your order, we may contact you. Please respond as soon as reasonably possible, as a delay in receiving the required information may delay dispatch.

Estimated Delivery Time

After dispatch, standard delivery normally takes three to five working days.

This means that your order will normally arrive within approximately three to seven working days after it is placed, depending on how quickly it is dispatched.

These delivery times are estimates and are not guaranteed unless we have expressly agreed with you that delivery by a particular date is essential.

Delivery may take longer during particularly busy periods, bank holidays, severe weather, transport disruption or other circumstances outside our reasonable control.

Delivery Carrier

Orders are normally delivered by Royal Mail.

Products may be dispatched from different UK locations. As a result, products from the same order may occasionally:

• Arrive in separate parcels.

• Be dispatched on different days.

• Have different tracking numbers.

• Arrive on different days.

You will not be charged additional delivery fees because an order has been divided into separate parcels unless an additional charge was clearly displayed and agreed before the order was placed.

Tracking Your Order

All Beauty Hut orders are sent using a tracked delivery service.

Once your order has been dispatched and tracking is available, we will send you a dispatch confirmation containing the tracking number or a link that allows you to follow the delivery.

Tracking information may take some time to become active after the parcel is first processed by Royal Mail.

If your order is divided into separate parcels, you may receive more than one dispatch confirmation or tracking number.

Delivery Address

Orders will be delivered to the address provided at checkout.

Please check that your:

• Name.

• House name or number.

• Street.

• Town or city.

• Postcode.

• Telephone number.

are complete and accurate before placing your order.

If you notice an error after ordering, contact support@beauty-hut.com immediately. We will try to correct the address, but this may not be possible once the order has entered fulfilment or been dispatched.

We cannot guarantee delivery where an incomplete or incorrect address has been provided. Your statutory rights remain unaffected where the delivery problem was caused by Beauty Hut, a fulfilment partner or the carrier rather than information supplied by you.

Responsibility for Your Order

Beauty Hut remains responsible for your order until it is delivered into your physical possession or the possession of someone you identified to receive it.

If you independently arrange for a carrier not offered by Beauty Hut to collect your order, responsibility may pass to you when the order is handed to that carrier.

Delayed Orders

Occasionally, delivery may be delayed by circumstances outside our reasonable control, such as:

• Severe weather.

• Transport disruption.

• Industrial action.

• Royal Mail network delays.

• Unusually high seasonal demand.

• Events affecting a fulfilment location.

If a significant delay occurs, we will take reasonable steps to keep you informed and help resolve the issue.

If your order has not arrived within the estimated delivery window, check the tracking information and then contact support@beauty-hut.com with your order number.

We will investigate the delivery with Royal Mail or the relevant fulfilment location.

Nothing in this policy affects your legal rights if an order is not delivered within an agreed time or, where no specific time was agreed, within the period required by law.

Where you are legally entitled to cancel because of a delivery delay, we will provide an appropriate refund.

Orders Shown as Delivered but Not Received

If tracking shows that your order has been delivered but you cannot locate it, please:

• Check the delivery location shown in the tracking information.

• Check any nominated safe place.

• Ask other members of your household.

• Check with neighbours where appropriate.

• Contact us if the parcel still cannot be found.

Email support@beauty-hut.com with your order number and tracking information. We will investigate with Royal Mail.

A tracking status alone does not remove any rights you may have if the order was not delivered into your possession or to a person or location properly authorised by you.

Unsuccessful Delivery

Royal Mail may leave instructions or update the tracking information if delivery cannot be completed.

You may need to arrange redelivery or collection within the period stated by Royal Mail.

If a parcel is returned to us because delivery was unsuccessful, we will contact you to discuss redelivery or a refund. Any deduction or additional delivery charge will only be applied where it is lawful and reasonably reflects costs caused by incorrect information or a failure to collect or accept delivery.

Damaged Parcels or Products

Please inspect your parcel and its contents as soon as reasonably possible after delivery.

If your order arrives damaged, email support@beauty-hut.com and provide:

• Your order number.

• A description of the damage.

• Photographs of the product, parcel, packaging and delivery label where possible.

Photographs help us investigate the issue, but they are not a condition of your statutory rights.

If visible damage is present when the parcel arrives, you may note this with Royal Mail where reasonably possible. However, accepting a parcel without recording visible damage does not prevent you from contacting us or exercising your legal rights later.

Please retain the product and packaging until we provide further instructions.

Missing or Incorrect Products

If a parcel does not contain everything expected, first check whether the remaining products have separate tracking information.

If a product is missing or you receive an incorrect product, email support@beauty-hut.com with:

• Your order number.

• Details of the missing or incorrect product.

• Photographs of the parcel, product and delivery label where possible.

We will investigate and provide an appropriate solution. This may include sending the missing or correct product or issuing a refund.

Faulty Products and Returns

Delivery issues are separate from change-of-mind returns and claims concerning faulty or misdescribed products.

Our Returns and Refunds Policy explains:

• Cancelling an order.

• Changing your mind.

• Returning a product.

• Products damaged during delivery.

• Faulty or misdescribed products.

• Incorrect products.

• Return costs.

• Refund timing.

Nothing in this Shipping and Delivery Policy limits or excludes your statutory consumer rights.

Contact Us

For delivery questions or problems, contact:

Grant Sharman trading as Beauty Hut
4 Smith Street
Kinross
KY13 8DD
United Kingdom

Telephone: +44 7712 733690
Email: support@beauty-hut.com

Please include your order number when contacting us about an existing order.

This policy provides general operational information and is not legal advice. The final wording should be checked against current UK consumer requirements.